Our website provides Users with access to compiled educational information and related sources. Such information is provided on an As Is basis and We assume no liability for the accuracy or completeness or use or non-obsolescence of such information. We shall not be liable to update or ensure continuity of such information contained on the Website. We would not be responsible for any errors, which might appear in such information, which is compiled from third party sources or for any unavailability of such information. That any modification or change in facts may occur and shall be the responsibility of the third parties involved to provide necessary methods or answers.
USER TERMS & CONDITIONS
One user upon acceptance and agreeing to the terms and conditions herein below shall accept and be bound with the terms and conditions as set forth and any violation of the same shall be equivocally treated as breach of contract herein.
That the user shall by validating his phone number and email and shall register within the website to avail the necessary educational information and materials available, upon paying the fees as admissible through the Company.
That the User upon non satisfaction or other clauses may ask for any refund and that no refund system is available herein. That no compensation or money back is available with the platform and that no such claim shall be entertained.
Users cannot log in as educators or third parties or other fake identity or multiple accounts and cannot engage in any business activities using the platform.
The Gyanoda will not call any user and ask for an OTP. Users are advised not to share their personal details with anyone on the platform. That as per the mechanism of software as held by the company the user ID is mapped with the phone number but not the phone. So, if a user loses their phone but still recovers the SIM, they can log in with the same ID. If unable to recover the SIM, the user has to register again.
That the user once creates the website cannot share his or her ID with any other users. If found otherwise, legal action will be taken. That all information, content, material, trademarks, services marks, trade names, and trade secrets including but not limited to the software, text, images, graphics, video, script and audio, contained in the Application, Website, Services and products are proprietary property of the Company (“Proprietary Information”). That if any user or otherwise is found monetizing upon the contents and materials within the Website then the same shall be held punishable under the breach of contract vide Indian Contract Act,1872 and relevant criminal provisions shall apply.
No Proprietary Information may be copied, downloaded, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any way without obtaining prior written permission from the Company and nothing on this Application or Website or Services shall be or products deemed to confer a license of or any other right, interest or title to or in any of the intellectual property rights belonging to the Company, to the User. Users are strictly prohibited from creating and publicly sharing any videos generated using AI technology that may cause harm, misinformation, or any form of disturbance. Violations may lead to legal consequences. Recording of the videos is not permissible on this platform, and recording or causing duplicate profiles to circulate the exclusive contents in a public domain shall be treated as breach of contract and appropriate damages and compensation shall be claimed.
You may own the medium on which the information, content or materials resides, but the Company shall at all times retain full and complete title to the information, content or materials and all intellectual property rights inserted by the Company on such medium and shall be as a binding contract. Certain contents on the Website may belong to third parties. Such contents have been reproduced after taking prior consent from said party and all rights relating to such content will remain with such third party. Further, you recognize and acknowledge that the ownership of all trademarks, copyright, logos, service marks and other intellectual property owned by any third party or of the Company shall continue to vest with such party and You are not permitted to use the same without the consent of the respective Company.
Information We Collect:
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include your name, email address, phone number, and payment information.
1. Specific Data Types Collected:
In addition to the information mentioned above, our app specifically collects: - Email addresses and phone numbers (for account creation and authentication) - User-generated content (including uploaded photos) - Device identifiers (such as Advertising ID and Android ID) - App usage data and interactions
2. Data Usage:
We use the collected data for the following purposes: - To create and manage user accounts - To provide and improve our educational services - To personalize content recommendations - For analytics to enhance app performance - To ensure the security of user accounts and prevent fraud
3. Data Sharing:
We do not sell your personal data. We may share your data with: - Service providers who assist in app functionality and analytics - Legal authorities when required by law All third-party service providers are obligated to use your data only for the purposes specified by us.
4. Enhanced Data Security:
We employ industry-standard encryption for data in transit and at rest. We regularly update our security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
5. User Rights and Controls:
You have the right to: - Access and review your personal data - Request corrections to your data - Request deletion of your data - Opt-out of certain data collection practices To exercise these rights, please come at https://gyanoda.com and contact us at support@gyanoda.com. We will respond to your request within 30 days.
6. Data Retention:
We retain your personal data for as long as your account is active or as needed to provide you services. If you close your account, we will delete your data within 90 days, unless longer retention is required by law.
7. Children's Privacy:
Our services are not directed to individuals under the age of 18. If we learn that we have collected personal information from a user under 18, we will take steps to delete that information promptly.
8. Consent and Changes to Policy:
By using our app, you consent to the collection and use of information as specified in this policy. We will notify users of any material changes to this policy through the app or via email.
9. Data Safety Form Compliance:
The information provided in this Privacy Policy aligns with the declarations made in our Google Play Data Safety form. We are committed to maintaining accuracy in both this policy and our Data Safety declarations.
10. Photo Upload Feature:
Our app allows users to upload photos. These photos are stored securely on our servers and are used solely for the purposes specified within the app. Users can delete their uploaded photos at any time through the app interface.
11. Third-Party Libraries:
Our app uses third-party libraries such as Google Analytics for Firebase for app analytics and Firebase Authentication for secure user authentication. These services may collect data as described in their respective privacy policies.
12. Location Data:
Our app collects approximate location data to provide relevant educational content based on your general area. This data is used solely for content personalization and is not shared with third parties. Users can control location permissions in their device settings.
13. International Data Transfers:
Your personal data may be transferred to, and processed in, countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to these international data transfers as necessary to provide our educational services.
14. Cookies and Tracking Technologies:
Our app and website use cookies and similar tracking technologies to improve user experience, analyze app usage, and personalize educational content. You can manage cookie preferences through your device or browser settings.
15. Age Restrictions and Parental Consent:
Our services are designed for users aged 18 and above. However, we understand that some educational content may be suitable for younger users. Users under 18 may only use our services with the explicit consent and supervision of a parent or guardian.
16. Compliance with Specific Regulations:
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for California residents. Users from these jurisdictions may have additional rights regarding their personal data, which we fully respect and uphold.
17. Detailed Data Deletion Process:
To request deletion of your data: 1. Log into your Gyanoda account and go to account settings. 2. Select the “Delete Account” option. 3. Follow the prompts to confirm your decision. 4. Your data will be permanently deleted within 90 days of your request. Alternatively, you can email support@gyanoda.com with the subject line “Data Deletion Request” for assistance.
How We Use Your Information:
We use your information to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and respond to your comments and questions.
Data Security:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Your Rights:
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us using the information provided in our Contact Us section.
Changes to This Policy:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
EDUCATOR TERMS & CONDITIONS:
Once the educator enters into the agreement with the Gyanoda then they are bound by the rules and agreement as made between the parties. That the educational material prepared in any medium/by script or by video is and shall be made by the educator upon consent and acceptance with the terms as laid by Gyanoda. Once educator uploads their content to our platform, then the Gyanoda team has the right to use that video for any future reference. That all videos and materials curated and created are as per the remuneration paid to educator to conclusively shoot and send the videos to the Gyanoda. That educator shall be bound the provisions of Copyright Act,1872 and the relevant amendment provisions.
The Gyanoda being the sole owner and proprietor of the contents shall have the absolute right to remove or delete videos of educators if the content is not relevant or good.
The Educators shall be bound to share their original videos; they cannot copy content from other websites, for example, using content from platforms like "XYZ Learning/Academy/Platform or any app."
That the Educators cannot use any rough language/abusive language/behaviour dressing sense or engage in inappropriate behaviour with the users/ students while clearing doubts.
Educators and the Gyanoda team will mutually decide on the pricing for the content. Educators cannot charge exorbitant prices from users. They shall be bound by the monetary aspects as per the agreement.
If any educators want to upload their content, they have to request it first in the app. If the request is accepted by the Gyanoda, then they can upload content. All relevant instructions will be sent by the Gyanoda itself.
That the educators cannot engage in business using our domain and server, reveal any relevant security data, or engage in any business activities that involve the platform. That the users cannot be engaged to any private tuition or education through one-to-one source which is violative of the contract and the same if found shall be punishable as breach of contract. Educators cannot log in as users and cannot sell courses intended for user use or make any miscreance use of the same.
In no event shall the Company, its officers, directors, employees, partners or agents be liable to You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Company has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with Your use of or access to the Application, Website or Services.
The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.
Refund and Cancellation Policy:
At Gyanoda, we strive to provide high-quality educational content and services. However, we understand that there may be instances where a refund is warranted.
Refund Eligibility:
Refunds may be considered on a case-by-case basis within 7 days of purchase if technical issues prevent access to the content.
Refund Process:
To request a refund, please contact our support team with your order details and reason for the refund. We will review your request and respond within 3 business days.
Refund Timeline:
If a refund is approved, it will be processed within 5-7 working days. The refund will be credited back to the original payment method used for the purchase.
Cancellations:
We do not currently offer cancellations for our services. All purchases are final and non-refundable unless otherwise stated in our refund policy above. Please carefully review the service details before making a purchase.
Shipping Policy:
Gyanoda primarily provides digital educational content and services. As such, most of our products are delivered digitally and do not require physical shipping.
Digital Product Delivery:
Upon successful payment, you will receive immediate access to your purchased digital content through your account on our platform.
At Sandipan Das (Officially Gyanoda will release Soon), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
Information We Collect:
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include your name, email address, phone number, and payment information.
How We Use Your Information:
We use your information to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and respond to your comments and questions.
Data Security:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Your Rights:
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us using the information provided in our Contact Us section.
Changes to This Policy:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
For more detailed information about our privacy practices, please refer to our full Privacy Policy document.
Contact Us:
We' here to help! If you have any questions, concerns, or feedback, please Don't hesitate to reach out to us using the following contact information:
Email: support@gyanoda.com
Phone: +91 907 396 3347
Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Address:
StudyBloom 24
218 Basudevpur Roas
Saratpally Shyamnagar, North 24 PGS 743127
West Bengal, India